IT Operations That Actually Run
Reliable helpdesk, infrastructure monitoring, and ongoing IT management — with clear SLOs, operational runbooks, and follow-through your team can count on.
For: IT Directors, Operations Leaders, Business Owners without internal IT staff
Operational reliability you can measure
What Run IT Covers
Run IT is Safari Micro's operational service lane, covering everything from day-to-day helpdesk support to infrastructure monitoring, security baselines, and strategic IT planning. We operate as your IT department or alongside your existing team.
IT Helpdesk
Tier 1–3 support for end users via phone, email, and remote tools with SLO-backed response times.
Infrastructure Monitoring
24/7 monitoring of servers, networks, and endpoints with proactive alerting and incident response.
Security Baselines
Written security policies, patch management, and compliance monitoring your team can maintain.
Proactive Maintenance
Scheduled maintenance windows, patch cycles, and health checks to prevent issues before they occur.
vCIO / IT Advisory
Strategic IT planning, budgeting, and roadmap development aligned to your business goals.
Documentation & Runbooks
Comprehensive environment documentation, runbooks, and standard operating procedures.
IT Operations Assessment
We'll evaluate your current IT environment, support gaps, and operational maturity to recommend the right managed services tier and scope.
Format
Remote discovery call
Effort
45–60 minutes
What You Receive
- Current environment summary
- Gap analysis vs. operational baseline
- Recommended service tier & scope
- Estimated monthly investment
- Onboarding timeline
Service Tiers
Choose the level of support that matches your organization's size, complexity, and operational requirements.
Essentials
Core helpdesk and monitoring for organizations that need reliable IT support without complexity.
Small organizations, 10–50 users
- Tier 1–2 helpdesk
- Remote monitoring & alerting
- Patch management
- Monthly reporting
- Business hours support
Standard
Full-service managed IT with proactive operations and security baseline management.
Mid-size organizations, 50–250 users
- All Essentials features
- Tier 3 escalation support
- Security baseline management
- Quarterly vCIO review
- Extended hours support
- Incident response
Enterprise
Comprehensive managed services with dedicated resources and strategic IT partnership.
Larger organizations, 250+ users
- All Standard features
- Dedicated account team
- 24/7 support coverage
- Custom SLO agreements
- Strategic roadmap planning
- Compliance support
Bespoke
A fully custom managed services engagement tailored directly to your organization’s environment, requirements, and goals.
Organizations with unique or complex requirements
- Scope defined by your needs
- Custom service catalog
- Dedicated engineering resources
- Flexible coverage model
- Custom reporting & governance
- Direct executive engagement
What's Included in Run IT
Helpdesk & Support
- Tier 1–3 end-user support
- Remote and on-site assistance
- Ticketing system & SLO tracking
- User onboarding/offboarding
Infrastructure Operations
- Server & network monitoring
- Proactive alerting & incident response
- Backup monitoring & validation
- Capacity planning
Security Operations
- Patch management & updates
- Security baseline enforcement
- Vulnerability scanning
- Incident response procedures
Strategic Services
- Quarterly vCIO reviews
- IT roadmap planning
- Budget forecasting
- Vendor management support
Run IT Outcomes
View All Case StudiesModernize IT + Endpoint Identity
Challenge
Organization needed to migrate devices from legacy AD and Azure AD configurations into a modern cloud-managed endpoint model
Result
All devices transitioned to Azure AD Join with Intune enrollment validated and user profiles migrated.
Microsoft 365 + Teams Phone
Challenge
Government organization needed to migrate existing phone system workflows into Microsoft Teams Phone while preserving call routing structure
Result
Existing call flows, auto attendants, and call groups recreated in Teams Phone with number porting and admin training delivered.
Windows Server Patch Management
Challenge
Organization needed a more reliable way to manage Microsoft updates across its Windows Server environment. Server patching was inconsistent and difficult to validate across production systems.
Result
New WSUS environment deployed with SSL/HTTPS, computer group targeting, update package configuration, Group Policy automation, and production validation.
By Industry
Safari Micro has deep experience in specific industries with unique procurement and operational requirements.
Commercial & Private Sector
IT solutions for every stage of business growth — from small businesses to Enterprise companies.
K–12 Education
Device procurement, managed services, and M365 for school districts.
State & Local Government
Compliant procurement, security baselines, and infrastructure modernization.
Non-Profit
Technology solutions for non-profits with cooperative contract access.